CEL Trade Returns
Client: Car Electronics Ltd, Leicester
An online Return Merchandise Authorization (RMA) system developed for both staff and customer use.
Providing the functionality for customers to fill in the details about their problem merchandise, and thus allowing staff to view, authorise and troubleshoot RMA requests.
Functionality was also extended by providing a RMA history/ticket section to allow engineers and customers to converse. Emails are fired at each stage to keep both staff and customers up-to-date.
project duties
- Design and convert to XHTML & CSS
- Manage multi level users (Staff and customers)
- Database design and development
- History and ticket section to allow customers and staff to converse
- Email notifications for both staff and customers on RMA progress
- Printable RMA sheets for customers using CSS style sheets
project info
Technology:
DESIGN, XHTML, CSS, ASP, MS SQL
